voip Integration
audiocodes-gateway (en)


ServicePilot voip-audiocodes-gateway


# AudioCodes Gateway

Overview

The ServicePilot Manager AudioCodes Gateway package collects AudioCodes Gateway statistics.

Description

This package automatically configures the ServicePilot Manager to collect statistics from AudioCodes Gateway to query AudioCodes Gateways based on SNMP Collection. The statistics gathered in this way include:

  • System information
  • Channel and trunk counts
  • RTP session and trunk usage
  • Fan status
  • Power supply status

Requirements

  • SNMP must be installed and configured on the AudioCodes Gateway (Security: SNMP v2c read-only access from the ServicePilot Manager IP address)

  • Network Flows - It is is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure using a firewall, the port below must be opened:

    • UDP/161 (SNMP): Between ServicePilot Manager and AudioCodes Gateway
    • UDP/162 (SNMP Trap): (Optional) Between AudioCodes Gateway and ServicePilot Agent
  • ServicePilot Requirements

    • ServicePilot Manager minimum version: 8.5

Installation

Before adding a resource to monitor, make certain that all pre-requisites are in place and if a ServicePilot Agent is required, that it is communicating correctly with the ServicePilot Manager.

Add resource using Views Configuration web interface

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration. The Configuration > Views web page will open.
  3. Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.
  4. From the Packages list on the right of the interface, click and drag the voip-audiocodes-gateway package into the View editor and let go.
  5. The Package properties dialog box will open to allow resource configuration.
  6. Click OK to close the Package properties dialog box. Note that the dialog box will not close if required parameters are not set.
  7. Click Save to apply the new resource to ServicePilot configuration.

Key field notes

In the Monitoring Policies tab, specify the policy or policies to apply to the package

  1. Basic Parameters tab:

    1. IP address: Specify the IP address, host name or FQDN for the AudioCodes Gateway, as resolvable by the machine on which ServicePilot Manager is running
  2. Interfaces tab:

    1. Auto-Discover Interfaces: Set it on to discover interface and to be able to proceed with the following fields:
    2. {Optional} Ignored Interfaces names separated with '|': Specify name(s) of interface(s) NOT to be monitored
    3. {Optional} Allowed Interfaces names separated with '|': Specify name(s) of interface(s) to be monitored

Note: Each element of the ignored/allowed interface lists is a regular expression as defined by Like Operator (Visual Basic)

voip audiocodes-gateway 0

voip audiocodes-gateway 1

voip audiocodes-gateway 2