= 'Voip' ServicePilot voip Monitoring for SHORETEL-MONITORING

SHORETEL-MONITORING voip technology integration


ServicePilot voip-shoretel-monitoring


# ShoreTel Monitoring

Overview

The ServicePilot ShoreTel Monitoring package collects information for ShoreTel HQ Servers.

Description

This package automatically configures the ServicePilot Manager to collect statistics from ShoreTel Monitoring to query ShoreTel HQ Servers on which SNMP Service has been configured. The statistics gathered in this way include:

  • System information
  • Service status
  • CPU, Memory, Process and Disk utilization
  • Network interface statistics

Requirements

  • SNMP must be installed and configured on each ShoreTel HQ Server (Security: SNMP v2c read-only access from the ServicePilot Manager IP address)

  • Network Flows - It is is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure using a firewall, the port below must be opened:

    • UDP/161 (SNMP): Between ServicePilot Manager and ShoreTel HQ Server**
    • ICMP/Echo Request (Ping): Between ServicePilot Manager and ShoreTel HQ Server
    • UDP/162 (SNMP Trap): (Optional) Between ShoreTel HQ Server and ServicePilot Agent
  • ServicePilot Requirements

    • ServicePilot Manager minimum version: 8.5

Installation

Before adding a resource to monitor, make certain that all pre-requisites are in place and if a ServicePilot Agent is required, that it is communicating correctly with the ServicePilot Manager.

Add resource using Views Configuration web interface

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration. The Configuration > Views web page will open.
  3. Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.
  4. From the Packages list on the right of the interface, click and drag the voip-shoretel-monitoring package into the View editor and let go.
  5. The Resource properties dialog box will open to allow resource configuration.
  6. Click OK to close the Resource properties dialog box. Note that the dialog box will not close if required parameters are not set.
  7. Click Save to apply the new resource to ServicePilot configuration.

Key field notes

In the Monitoring Policies tab, specify the policy or policies to apply to the resource

  1. Basic Parameters tab:
    1. IP address/FQDN: Specify the IP address, host name or FQDN for the ShoreTel HQ Call Manager, as resolvable by the machine on which ServicePilot Manager is running

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