Application Performance Monitoring

w3c APM application performance monitoring

What is a Web Server Log?

A web server log is a log file (or several files) automatically created and maintained by a web server consisting of a list of activities it performed and maintaining a history of page requests. The W3C keeps a standardized format (the Common Log Format) for web server log files, but other proprietary formats exist like Windows IIS. The ServicePilot Appservice W3C package provides automated web server log file analytics.

Web Server Logs monitoring

ServicePilot monitors users sessions on a website using a ServicePilot Agent.

ServicePilot uses the ServicePilot Agent to parse web logs and provide web server usage statistics over time. Statistics include:

  • Requests per minute
  • Sum of requests by HTTP return codes and methods
  • Number of requests in each response time range
  • Established vs. Timed-out requests

In order to provide deep web server insights, details collected per request include:

  • Host and web page path
  • Server and client IP
  • Real User Response time
  • HTTP Return code and method
  • Client country and geolocation for public IPs

Note: The APM dashboards present the data collected by W3C logs however, for web applications that are hosted on web servers, it is preferable to instrument the application code as this allows for the passing for span and trace IDs to downstream applications.

How to install a appservice-w3c resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new appservice-w3c resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the appservice-w3c package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology W3C APM with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring