ServicePilot licenses
The ServicePilot licensing model is designed to give organizations flexible, scalable access to the platform’s monitoring and analytics capabilities. Whether you are deploying ServicePilot for a small environment or a large distributed infrastructure, understanding the licenses helps administrators ensure correct sizing, plan capacity, control costs and optimize deployment efficiency.
ServicePilot Base subscription
The Base subscription is the foundational entitlement that activates access to the ServicePilot platform and its full feature set, whether deployed in SaaS or On‑Premise environments.
In SaaS, a single subscription is assigned per tenant, with each tenant capable of supporting up to 5,000 monitored servers depending on the selected options.
In On‑Premise deployments, the model shifts to one subscription per node, allowing an unlimited number of nodes to be combined for high‑availability architectures or large‑scale distributed installations.
This subscription tier establishes the core licensing required to operate the platform, manage ingestion as well as leverage all monitoring, analytics and automation capabilities.
License types
There are 4 types of licenses.
| License type | Description |
|---|---|
| Object | An Object is a ServicePilot collection element (SNMP, ICMP, database, cloud, network, custom,…). It forms a group of indicators belonging to a device, a computer resource or a service (for example, an object can be a network interface, a disk, etc.). It can also be used to create, receive, send custom metrics or for remote polling. |
| Host Infra | A Host Infra is a physical or virtual OS instance or a network device that you monitor with ServicePilot. With a Host Infra license you have local monitoring with unlimited objects (on-host polling) and logs (Syslogs, SNMP Traps, Windows Events,…). |
| Host Full-Stack | A Host Full-Stack is a Host Infra with the addition of AppTrace and NetTrace technologies (distributed traces, RUM, network traces, NetFlow, sFlow, jFlow,…). |
| Phone | This corresponds to the number of phones for which CDRs and call quality are collected. Only available in On-premise. |
License rules are used to allocate licenses to the resources monitored as desired based on the IP address or hostname. To find out what type of license is actually used and how the attribution rules are configured, go the License page.
- Using a user with admin privileges, log in to ServicePilot.
- Open SETUP > Parameters.
- Navigate to the License page.
- Click on the License Info button to see details about which license can be used for which type of resource or click on the License rules button to to automatically apply licenses based on IP address or hostname.
