ServicePilot Documentation

Administration

ServicePilot does not need much in the way of maintenance. For cloud deployments of ServicePilot, you will need to create an account. Depending on the volume and detail of the monitoring performed, the correct license cost can be calculated. Billing details will need to be provided and invoices can be viewed and downloaded.

ServicePilot subscription

A ServicePilot subscription is needed before ServicePilot can begin monitoring. The subscription size, defines the number of elements that can be monitored.

Make sure that you have enough licenses to be able to use the product by defining the license limits with a little margin for growth. When adding resources, you might find that a list of newly discovered elements is not monitored if you go over the limit. Set your subscription size under Account Subscription.

1. Using a user with administrative privileges, log in to ServicePilot.
2. Open SETTINGS > Menu Settings menu
3. Navigate to Subscription in the Account sub-menu
4. Set the license limits

License types

There are two types of license.

License type Use
Object license A count of the number of objects that store data to the ServicePilot database. When adding a resource to be monitored, many objects might be generated. For example: A network switch might consist of one object detailing the cpu and memory counters for the switch, followed by one further object per Ethernet port from which usage counters are collected.
Host license A count of the number of IP addresses for which data is stored in the ServicePilot database. Multiple types data might be collected from an IP address rather than just the queries that ServicePilot makes to store object indicators. Events, syslogs, SNMP Traps, IP Flows, web transactions, amongst others, are all types of unsolicited data received as and when they occur. This data uses host licenses.

The license per host is necessary for technologies based on trace collection (APP Trace, IP Flow and Windows Events). It is based on the IP address of the collectors and also includes the objects, syslog and traps associated with this IP. The rules defined below allow you to manage licenses by host. If the "host" limit is reached, traces will no longer be collected and objects, Syslog and Traps will be processed within the limits of the "object" license.

The per-object license allows you to process the real time and history of the objects. In case of license overrun the real-time supervision continues but there is no history for these objects.

There are cases where either an object license or a host license might be used. To see the current license usage and parameter which license to use, go the the Licence page.

1. Using a user with administrative privileges, log in to ServicePilot.
2. Open SETTINGS > Menu Settings menu
3. Navigate to Subscription in the Account sub-menu
4. Click on the License info button to see details about which license can be used for which type of resource. License info button
5. Set which license to use depending on the resource License rules button

Account details

The account details allow you specify your country and upload a logo that will be included in your PDF report cover pages.

Invoices

The invoices for your ServicePilot subscription can be viewed and downloaded.

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