How to monitor MICROSOFT OFFICE365 cloud services


What is Microsoft Office365?

Microsoft Office365 is a line of Cloud subscription services offered by Microsoft as part of the Microsoft Office productivity applications suite. The brand includes plans that allow use of the Microsoft Office software as well as other services for business environments, such as hosted Exchange Server, Skype for Business Server, SharePoint, OneDrive or Teams amongst others.

ServicePilot obtains availability and usage statistics for these Cloud applications and services.

Microsoft Office365 monitoring

This package automatically configures ServicePilot to monitor Microsoft 365 cloud services using the Microsoft 365 web service reporting APIs and the ServicePilot Agent.

The monitoring statistics gathered in this way include:

  • Microsoft 365 Services status
  • Microsoft 365 Exchange activity
  • Microsoft 365 OneDrive activity
  • Microsoft 365 SharePoint activity
  • Microsoft 365 Skype activity
  • Microsoft 365 Teams activity

Note that activity data is collected from the Microsoft Graph reporting APIs that provide data at daily granularity. The reports are compiled for the previous day. ServicePilot will query this information once a day meaning that the most recent data will be for a period 24 to 48 hours ago.


How to install a microsoft-office365 resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new microsoft-office365 resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the microsoft-office365 package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology MICROSOFT OFFICE365 with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore ourplans or contact us to find what works best for you.

Free installation in a few clicks