User experience monitoring
with the ENDPOINT package

ServicePilot user-endpoint

What is user endpoint monitoring?

User Endpoint Monitoring allows for the detailed monitoring of an end user's Windows workstation by collecting availability, activity, and performance metrics using the ServicePilot Endpoint Agent. This package also compiles a detailed inventory of the hardware and software for each workstation in order to facilitate end-user workstation management.

End-user workstation management is necessary to protect the data and network infrastructure of an organization. Management of end-user devices includes installing and updating operating systems and application patches, managing user accounts, and maintaining up-to-date security.

An end user device management plan coupled with a comprehensive endpoint monitoring solution will go a long way in helping any business excel. A few reasons why end-user monitoring and management is necessary for any business:

  • Security: keep businesses secure by knowing exactly what is in the endpoint machines
  • Increased efficiency: keep businesses efficient by keeping workstation up-to-date
  • Cost savings: keep IT investments down by getting the most out of the existing infrastructure
  • Endpoint services can modernize a business by having the latest technology working at the most optimal level

User Endpoint monitoring

This package is designed to monitor user endpoints using the ServicePilot Endpoint Agent.

This package automatically configures the ServicePilot Endpoint Agent to collect statistics from the workstation of a user on which the ServicePilot Endpoint Agent has been deployed.

The statistics collected for each workstation include :

  • System: CPU, Memory Usage, Disk Usage...
  • Network connectivity: Trace route, DNS time, local/public network RTT...
  • Audio/Video streams: Loss, Jitter, Stream stats...
  • Activity: Mouse Clicks, Keys Down, Mouse Wheel... (optionnal)

The inventory compiled for each workstation include :

  • Hardware: Processor information, Installed memory, Disks (format, space usage)...
  • Software: OS version and platform, Video drivers, .NET framework...
  • Applications: list of installed applications and version...
  • Network information: IP, MAC address, Gateways, Mask...