Digital Experience Monitoring (DEM)

microsoft exchange users monitoring

What is Microsoft Exchange Online?

Microsoft Exchange online is a component of the Microsoft 365 office product suite. Exchange is both an email delivery and mailbox server accessing using multiple protocols as well as business calendar, task and contact delivery system.

Exchange Web Services (EWS) are APIs allowing access to Exchange online. To make certain that this service is operating, test emails are sent and received by a ServicePilot Agent to assertain the status and responsiveness of the system.

Microsoft Exchange Online monitoring

This package automatically configures ServicePilot to monitor Microsoft Exchange web services using the Microsoft 365 Exchange web service APIs and the ServicePilot Agent.

The monitoring statistics gathered in this way include:

  • Test successes
  • Authentication time
  • Inbox list time
  • Get email time
  • Get attachment time
  • Send email time
  • Test emails received
  • Test email delivery time
  • Test email hop count

How to install a microsoft-exchange resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new microsoft-exchange resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the microsoft-exchange package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology MICROSOFT EXCHANGE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring