User experience monitoring
with the RUM package

ServicePilot user-rum

What is Real User Monitoring (RUM)?

RUM, also called Real User Monitoring, is a passive monitoring method collecting various details regarding visitor traffic and user interactions with websites or web applications.

ServicePilot provides a Real User Monitoring package, called RUM, with an associated JavaScript file to capture client experience and browser side metrics.

Real Web User Monitoring

This package monitors the interactions of each user interacting with the ServicePilot RUM JavaScript file.

This package configures the ServicePilot Agent to collect statistics from clients of a web application or website that serve the ServicePilot RUM JavaScript file, included in the applications' web pages.

HTTP / HTTPS statistics gathered include for each user interaction:

  • HTTP response codes
  • HTTP request types
  • Established and timed-out requests
  • Page load response time
  • User Agent for Browser type and more
User experience monitoring RUM 0

User experience monitoring RUM 1

User experience monitoring RUM 2