Browser RUM
(Real User Monitoring)
Visualize what your users see with Session Replay
With the Session Replay feature, it's possible to replay user sessions precisely to understand their actual behavior. A small video player enables clicks, mouse movements and navigations to be replayed to identify usability problems or errors encountered by users.
By associating the visualization of user paths with technical performance and volume metrics, problem prioritization becomes easier.
- This capability accelerates anomaly detection and considerably improves understanding of the customer experience.
- Session Replay makes it possible to quickly understand problems that are not easily seen, thanks to a precise, visual interface.
Performance Measurement and Response Time of Real Users
ServicePilot enables you to monitor the response times of real users of an application, for each web page visited. This makes it possible to stay informed of performance incidents at all times, and to intervene quickly when a group of visitors experiences recurring latencies in their journey.
In order to assess the quality of experience felt by your users, ServicePilot measures Core Web Vitals and features standard dashboards presenting these standardized performance indicators (LCP, INP, CLS).
- Analysis of detailed loading times including interactivity and visual stability of web pages helps improve engagement and conversion rates.
- Customized alerting thresholds help anticipate potential user frustrations and act immediately to remedy them.
Data Analytics and Optimization of the Visitor Web Journey
ServicePilot enables you to collect all the data essential to accurately diagnose the slowness of the most visited pages, and correlate these measurements with information such as geography, media type, operating system and web browser.
The analysis of this user experience data helps to identify specific problems affecting a particular user group, and then to adapt according to business needs and challenges to achieve established objectives.
- This feature helps to update filtering or alerting rules so that you are only alerted when it really matters to your team.
- RUM helps companies make concrete decisions to boost the availability and performance of web application architectures as and when required.
Correlation of front-end performance with application monitoring (APM)
ServicePilot seamlessly integrates data from user monitoring (RUM) with data from APM traces and/or infrastructures. At the click of a button, Web interfaces enable direct traceability from the user session to the application traces responsible for the slowdown or error.
This unified observability with native integration of Infrastructures, RUM, Synthetic Monitoring and APM dramatically reduces reaction and resolution time when incidents occur.
- ServicePilot offers end-to-end web application monitoring to guarantee optimal performance.
- Quickly identify user experience problems, accurately measure the actual performance of your web applications and improve their quality.
We were looking for a powerful tool, covering all of our server and application monitoring. A tool that could scale with us and that was reasonably priced.
Real User Monitoring with ServicePilot: Enhancing User Experience
Response Time Monitoring
Monitor response times and errors across all your applications and websites for optimal performance.
Application User Experience
Go beyond synthetic monitoring and robots to gain valuable insights from real user interactions.
Complete Website Monitoring
Perform end-to-end monitoring of your web environment, including databases, web servers and logs.
Efficient and Simple Script
Using a lightweight and straightforward piece of Javascript, you can monitor all the interactions of your website users.
eum and security Management integration
Other Digital Experience Monitoring Solutions
Free installation in
a few clicks
SaaS Plateform
- No on-premise software setup, servicing and configuration complexity
- Instant setup, complete and pre-configured to ensure robust monitoring
OnPremise Plateform
- Contracts and commitments over time ( > 1 year)
- Performance, Data Storage and Infrastructure Management
- 2 additional solutions: VoIP and Mainframe monitoring
