endpoint users monitoring

What is Windows PC monitoring?

Endpoint monitoring consists of overseeing Windows computers using the ServicePilot Endpoint Agent. This solution allows you to track the availability, activity and performance of PCs in real time, while automatically establishing a hardware and software inventory. The goal is to simplify IT asset management and optimize the end-user experience.

Windows computer monitoring

This package allows you to monitor users' Windows PCs using the ServicePilot Endpoint Agent installed on each machine. The agent automatically configures the collection of metrics from the workstation concerned.

The statistics collected for each endpoint include:

Performance and usage statistics:

• System: CPU usage, memory, disks, etc.
• Network: Trace Route, DNS time, local/public network RTT, etc.
• Audio/Video: packet loss, jitter, stream statistics, etc.
• User activity (optional): number of mouse clicks, keystrokes, scroll wheel, etc.

Inventory data:

• Hardware: processor, memory, disks, etc.
• System & software: OS version, video drivers, .NET Framework, etc.
• Applications: complete list of installed software and their versions, etc.
• Network: IP/MAC addresses, gateways, mask, etc.

How to install a endpoint resource?

1. Use your ServicePilot OnPremise installation or a SaaS account.
2. Add a new endpoint resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the endpoint package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology ENDPOINT with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.