What is Microsoft Exchange Online?
Microsoft Exchange Online is a cloud based messaging platform that delivers email, calendar, contacts, and tasks. Users connect to Exchange Online using apps like Outlook, Outlook on the web or Outlook mobile app to access email and collaboration functionality, including shared mailboxes, shared calendars and global address lists.
Exchange is included when signing up for Microsoft 365 Business, Microsoft 365 for enterprise subscriptions or standalone Exchange Online plans.
How to monitor Exchange Online?
This package automatically configures ServicePilot to monitor Microsoft Exchange web services using the Microsoft 365 Exchange web service APIs and the ServicePilot Agent.
Exchange Web Services (EWS) are APIs allowing access to Exchange online. To make certain that this service is operating, test emails are sent and received by a ServicePilot Agent to assertain the status and responsiveness of the system.
The monitoring statistics gathered in this way include:
- Test successes
- Authentication time
- Inbox list time
- Get email time
- Get attachment time
- Send email time
- Test emails received
- Test email delivery time
- Test email hop count
How to install a microsoft-exchange resource?
- Use your ServicePilot OnPremise installation or a SaaS account.
- Add a new microsoft-exchange resource via the web interface (
/prmviewsor/prmresources) or via API (/prmpackagespage), the default ServicePilot agent or another agent will be provisioned automatically.
Details of the microsoft-exchange package are located in the
/prmpackagespage of the software.
Benefits
ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.
By correlating the technology MICROSOFT EXCHANGE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.
This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.
Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.
