ServicePilot licenses
The ServicePilot licensing model is designed to give organizations flexible, scalable access to the platform’s monitoring and analytics capabilities. Understanding the licenses helps administrators ensure correct sizing, plan capacity, control costs and optimize deployment efficiency.
ServicePilot Base subscription
The Base subscription is the foundational entitlement that activates access to the ServicePilot platform and its full feature set, whether deployed in SaaS or On‑Premise environments.
In SaaS, it provides immediate access to the ServicePilot platform, with no installation or maintenance required.
In On‑Premise deployments, the model shifts to one subscription per node, allowing an unlimited number of nodes to be combined for high‑availability architectures or large‑scale distributed installations.
This subscription tier establishes the core licensing required to operate the platform, manage ingestion as well as leverage all monitoring, analytics and automation capabilities.
ServicePilot options
There are 4 license options:
| Options | Description |
|---|---|
| Object | An Object is a ServicePilot collection element (SNMP, ICMP, Web Check, database, cloud, network, custom,…). It forms a group of indicators belonging to a device, a computer resource or a service (for example, an object can be a network interface, a disk, etc.). It can also be used to create, receive, send custom metrics or for remote polling. |
| Host Infra | A Host Infra is a physical or virtual OS instance or a network device that you monitor with ServicePilot. With a Host Infra license you have local monitoring with unlimited objects (on-host polling) and logs (Syslogs, SNMP Traps, Windows Events,…). |
| Host Full-Stack | A Host Full-Stack is a Host Infra with the addition of AppTrace and NetTrace technologies (distributed traces, RUM, network traces, NetFlow, sFlow, jFlow,…). |
| Phone | This corresponds to the number of phones for which CDRs and call quality are collected. Only available in On-premise. |
ServicePilot license rules
License rules are used to allocate licenses to the resources monitored as desired based on the IP address or hostname. To find out what type of license is actually used and how the attribution rules are configured, go the License page.
- Using a user with admin privileges, log in to ServicePilot.
- Open SETUP > Parameters.
- Navigate to the License page.
- Click on the License Info button to see details about which license can be used for which type of resource or click on the License rules button to to automatically apply licenses based on IP address or hostname.
NBA for z/OS subscription
NBA for z/OS licenses (Trace Edition and Full Edition) are applied only at the level of each LPAR running z/OS. The licensing model has no MIPS limit and is not based on volume, MSUs or processor capacity: licensing is determined solely by the number of LPARs to be covered.
