What is Salesforce?
Salesforce is a cloud-based software company that provides customer relationship management (CRM) services and enterprise applications focused on customer service, marketing automation, analytics, and application development.
Salesforce's services allow businesses to use cloud technology to better connect with customers, partners, and potential clients. The software has become the number one for customer success and helps businesses track customer activity, market to customers, and many more services.
How to monitor Salesforce?
ServicePilot makes it easy to monitor Salesforce. Simply add a appmon-salesforce resource via the ServicePilot provisioning page and specifying the relevant URL and credentials to access the Salesforce REST API for ServicePilot to collect the necessary statistics.
The statistics collected this way are:
- Remaining Data Storage
- Remaining File Storage
- Max Daily Api Requests
- Remaining Daily Async Apex Executions
- Remaining Daily Bulk Api Requests
- Remaining Hourly Sync Report Runs
How to install a salesforce resource?
- Use your ServicePilot OnPremise installation or a SaaS account.
- Add a new salesforce resource via the web interface (
/prmviewsor/prmresources) or via API (/prmpackagespage), the default ServicePilot agent or another agent will be provisioned automatically.
Details of the salesforce package are located in the
/prmpackagespage of the software.
Benefits
ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.
By correlating the technology SALESFORCE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.
This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.
Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.
