Application Monitoring

imagicle applications monitoring

What is Imagicle?

Imagicle software is a comprehensive suite for Unified Communications. It offers tools for call recording, analytics, digital fax, contact management, and more.

How to monitor Imagicle?

ServicePilot makes it very easy to monitor Imagicle software. Simply configure the Imagicle software statistics collector. Then use the ServicePilot web interface to add a appmon-imagicle resource.

The statistics gathered in this way include:

  • Advanced Queuing
  • Attendant Server
  • Auto Attendant
  • Budget Control
  • Call Recording
  • Contact Manager
  • Digital Fax
  • Phone Lock
  • UCX Suite

How to install a imagicle resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new imagicle resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the imagicle package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology IMAGICLE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring