How to monitor SERVICEPILOT AGENTS applications


What are ServicePilot Agents?

ServicePilot Agents are components of the ServicePilot ecosystem that obtain and normalize data from monitored resources.

ServicePilot Agent monitoring

ServicePilot monitors ServicePilot Agents availability by counting the number of agents that are operational, that have not yet been configured or are unreachable. A list of host names of agents which are unreachable is also provided.

If the configuration has more than one ServicePilot Agent it is recommended to add an alert to detect when agents are unavailable.


There are no pre-requisites to adding a resource of this package. Only one instance of this package is required.


Before adding a resource to monitor, make certain that all pre-requisites are in place.

Follow the documentation to add a resource to ServicePilot.


If there is more than one ServicePilot Agent, it is recommended to add an alert so that administrators of ServicePilot are notified when ServicePilot Agents are unavailable. When adding an alert for this package, a delay is preferable before an alert triggers to eliminate server reboots and agent upgrades from the problems that are notified by the alert policy.

How to install a servicepilot-agents resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new servicepilot-agents resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the servicepilot-agents package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology SERVICEPILOT AGENTS with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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