Security Monitoring

blue coat packetshaper security monitoring

What is a Blue Coat PacketShaper?

Blue Coat PacketShaper is a WAN (Wide Area Network) optimization solution currently commercialized by Symantec. It originated from Blue Coat Systems, an enterprise security solutions provider acquired by Symantec in 2016.

The PacketShaper series, comprising models S200, S400, and S500, is designed to boost network efficiency, provide visibility into network operations, and enable better network control. Blue Coat PacketShaper is recognized for its robust capabilities in enhancing network performance. It does this by optimizing bandwidth, improving application performance, and ensuring network prioritization aligns with business needs. PacketShaper provides in-depth visibility into network traffic, helping organizations understand usage trends, identify potential threats, and plan future network capacity requirements.

How to monitor a Blue Coat PacketShaper?

ServicePilot makes it very easy to monitor a Blue Coat PacketShaper. Simply configure the SNMP interface of the Blue Coat PacketShaper. Then use the ServicePilot web interface to add a resource from the ServicePilot security-blue-coat-packetshaper package.

Statistics are collected for a single device, in order to provide an overall view of the status and health of the system and its components.

The monitoring statistics gathered this way include:

  • CPU
  • Memory
  • Network Interfaces (will be automatically discovered)
  • Links (will be automatically discovered)
  • Partitions (will be automatically discovered)
  • Classes (will be automatically discovered)

How to install a blue-coat-packetshaper resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new blue-coat-packetshaper resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the blue-coat-packetshaper package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology BLUE COAT PACKETSHAPER with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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