How to monitor DELL IDRAC servers


What is Dell (iDRAC) server?

Integrated Dell Remote Access Controller, often just called iDRAC, is a card for remote administration of servers commercialized by Dell.

Dell iDRAC monitoring

This package is designed to monitor an Integrated Dell Remote Access Controller (iDRAC) using SNMP.

This package automatically configures the ServicePilot Agent to collect statistics from the Dell iDRAC on which the SNMP service has been installed and configured. The statistics gathered in this way include:

  • System Health
  • Server Uptime
  • Power State

The Dell iDRAC package supports all distribution which allow access to the IDRAC-MIB.


  • SNMP service must be installed, configured and started on the targeted iDRAC (Security: read-only SNMP community and allowed host must be set).

  • Network Flows - It is necessary to ensure network connectivity between ServicePilot and the monitored device.

    • UDP/161 (SNMP): Between ServicePilot Agent and iDRAC
    • ICMP/Echo Request (Ping): Between ServicePilot Agent and iDRAC
    • UDP/162 (SNMP Trap): (Optional) Between your iDRAC and ServicePilot Agent


Before adding a resource to monitor, make certain that all pre-requisites are in place.

Follow the documentation to add a resource to ServicePilot.

Key field notes

In the Policies tab, specify the policy or policies to apply to the resource

  1. General tab:

    1. IP address/FQDN: Specify the IP address, host name or FQDN for the Dell iDRAC, as resolvable by the machine on which the ServicePilot Agent is running
  2. Monitoring Options tab:

  3. Dell OpenManage Essentials URL: URL to access a Dell OpenManage Essentials web page

  4. ICMP Ping: Include ICMP Ping reachability and latency

  5. Fans: tick to enable monitoring of installed fans

  6. Power Supplies: tick to enable monitoring of power supplies

  7. Temperature Sensors: tick to enable monitoring of temperature sensors


MIBs Used:


How to install a dell-idrac resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new dell-idrac resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the dell-idrac package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology DELL IDRAC with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore ourplans or contact us to find what works best for you.

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