What is a Genesys Server?
Genesys is a company that specializes in customer experience and call center technology. They provide a comprehensive suite of solutions designed to manage customer interactions, including voice, email, web chat, social media, and more.
A Genesys OS server is a part of this suite, providing advanced enterprise routing, queue, call, and agent VoIP features. Monitoring a Genesys server with SNMP can provide valuable insights into the performance and health of the server, ensuring optimal operation and customer experience.
How to monitor a Genesys Server?
ServicePilot makes it very easy to monitor a Genesys Server. Simply configure the SNMP interface of the Genesys Server. Then use the ServicePilot web interface to add a resource from the ServicePilot server-genesys-os package.
The statistics gathered in this way include:
- System: CPU and Memory utilization
- Storage: Logical Disk utilization
- Network: Interface status and utilization
- Applicative: Process and Service status and resource consumption
How to install a genesys-os resource?
- Use your ServicePilot OnPremise installation or a SaaS account.
- Add a new genesys-os resource via the web interface (
/prmviewsor/prmresources) or via API (/prmpackagespage), the default ServicePilot agent or another agent will be provisioned automatically.
Details of the genesys-os package are located in the
/prmpackagespage of the software.
Benefits
ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.
By correlating the technology GENESYS OS with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.
This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.
Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.
