What is Genesys Server?
Genesys is a company and solution designed for customer experience and call center technology. It provides advanced enterprise routing, queue, call and agent VoIP features. A Genesys server can be monitored with SNMP.
Genesys Server monitoring
This package is designed to monitor a Genesys Server using SNMP.
This package automatically configures the ServicePilot Manager to collect statistics from the Genesys Server based on an
SNMP collection. It is designed to monitor and troubleshoot Genesys devices from one place. The statistics gathered in this way include:
CPU and Memoryutilization
Interfacestatus and utilization
Servicestatus and resource consumption