Voip Monitoring

avaya gateway VoIP monitoring

What is an Avaya Media Gateway?

The Avaya G-Series Media Gateways is a unified communications platform that provides a range of features and capabilities, including call routing, call handling, conferencing, and more.

It's designed to provide resiliency, enhanced security measures, and standardization for enterprise office branches and edge networks.

How to monitor Avaya Media Gateways?

ServicePilot makes it very easy to monitor Avaya G230/250/350/430/450 Gateways. Simply configure the SNMP interface of the Avaya Media Gateway. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-avaya-gateway package.

The statistics gathered in this way include:

  • System information
  • H248 link status
  • VoIP Engine state and channel utilization
  • DSP Core state and channel utilization
  • Network interface statistics

How to install a avaya-gateway resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new avaya-gateway resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the avaya-gateway package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology AVAYA GATEWAY with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring