Voip Monitoring

cisco gatekeeper zone VoIP monitoring

What are Cisco Gatekeeper Zones?

Cisco Gatekeeper Zones are logical groupings of gateways in a network, managed by a Cisco gatekeeper. These zones are used to control call routing between different parts of a network, ensuring efficient use of resources and maintaining quality of service.

When a call is initiated, the Cisco gatekeeper determines whether the called endpoint is within its local zone or in a remote zone managed by another gatekeeper. This decision is based on the information stored in the gatekeeper's database, which includes details about the gateways and endpoints in each zone.

By grouping gateways into zones, network administrators can manage call routing more effectively, controlling which gateways are used for different types of calls and ensuring that network resources are used efficiently.

How to monitor Cisco Gatekeeper Zones?

ServicePilot makes it very easy to monitor a Cisco Gatekeeper. Simply configure the SNMP interface of the Cisco Gatekeeper. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-cisco-gatekeeper-zone package.

The statistics per zone gathered in this way include:

  • Call failures
  • Concurrent Calls
  • Zone bandwidth usage
  • Interzone bandwidth usage

How to install a cisco-gatekeeper-zone resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-gatekeeper-zone resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-gatekeeper-zone package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO GATEKEEPER ZONE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
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