What are Cisco Gatekeeper Zones?

Cisco Gatekeeper Zones are used to group gateways into logical zones and perform call routing between them. The Cisco gatekeeper determines if the called endpoint is a device within its local zone or it is located at a remote zone controlled by a remote Cisco gatekeeper.

Cisco Gatekeeper Zone monitoring

This package automatically configures the ServicePilot Agent to collect statistics from a Cisco Gatekeeper on which the SNMP service has been installed and configured. The statistics per zone gathered in this way include:

  • Call failures
  • Concurrent Calls
  • Zone bandwidth usage
  • Interzone bandwidth usage

How to install a cisco-gatekeeper-zone resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-gatekeeper-zone resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-gatekeeper-zone package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO GATEKEEPER ZONE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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