Voip Monitoring

cisco call manager publisher VoIP monitoring

What is Cisco Call Manager Publisher?

The Cisco Unified Communications Manager is a powerful, scalable solution for managing voice and video communications in a business environment. It supports a wide range of features, including call routing, call handling, conferencing, and more.

Key features of the Cisco Call Manager include:

  • Scalability: Can support large, complex networks with thousands of users and devices.
  • Advanced Features: Supports a wide range of features, including call routing, call handling, conferencing, and more.
  • Integration Capabilities: Can be integrated with other Cisco and third-party solutions, enabling businesses to create a unified, end-to-end communication solution.

The Cisco Call Manager Publisher is the primary server in a Cisco Unified Communications Manager (CUCM) cluster. It's responsible for maintaining and distributing the database of configuration information that the cluster relies on. This includes details about devices, dial plans, and other configuration settings.

The Publisher is the first server installed in a CUCM cluster and is the only server in the cluster that can write changes to the database. Any changes made to the configuration of the cluster are made on the Publisher and then replicated to all other servers in the cluster, known as Subscribers.

The Publisher also hosts the CUCM administration interface, which is used to manage the cluster. It's critical to the operation of the cluster, and if it goes down, no changes can be made to the cluster configuration until it's restored.

The ServicePilot Cisco Call Manager Publisher package collects information for Cisco Unified Communications Managers. This includes data on call volume, call duration, call quality, and more, providing detailed insights into the performance of the Cisco Call Manager system.

How to monitor Cisco Call Manager Publisher?

ServicePilot uses a combination of SNMP and the ServicePilot Agent to fully monitor Cisco Call Manager Publisher. With only minimal configuration required on target device, ServicePilot can monitor Stand-alone or Publisher and Subscriber components. A resource of the voip-cisco-call-manager-publisher package then needs to be added via the ServicePilot web interface.

The statistics collected via SNMP include:

  • System information
  • CPU, Memory, Process and Disk utilization
  • Network interface statistics

The statistics collected using the ServicePilot agent via Cisco AXL connections depend on the device type:

  • Publisher
    • License Information
    • Locations
    • SIP Devices
    • CDRs (used for call quality statistics)
  • Subscriber
    • Call Activity
    • Registered Devices
    • H323 Gateways
    • GateKeeper Gateways
    • Database Replication
    • Conferences
    • MGCP Gateways
    • Channel Activity

How to install a cisco-call-manager-publisher resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-call-manager-publisher resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-call-manager-publisher package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO CALL MANAGER PUBLISHER with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
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  • 2 additional solutions: VoIP and Mainframe monitoring