Voip Monitoring

oracle sbc VoIP monitoring

What is Oracle SBC?

The role of an Oracle SBC is to interconnect IP networks with voice, video and multimedia services across large, distributed, heterogeneous enterprise VoIP and Unified Communications platforms. Oracle acquired Acme Packet in 2013 and their Session Border Controller (SBC) products (also called Net-Net family).

It allows you to control and secure media flow signalling in video-over-IP or VoIP networks as well as support all common protocols (SIP, H.323, MGCP/NCS, H.248, RTSP) in order to configure SIP trunks and other advanced VoIP security functionalities.

How to monitor Oracle SBC?

ServicePilot uses a combination of SNMP and the ServicePilot Agent to fully monitor Oracle SBC with only minimal configuration required on target device. A resource of the voip-oracle-sbc package then needs to be added via the ServicePilot web interface.

The statistics collected via SNMP include:

  • System statistics
  • Temperature
  • Power Supply information
  • Fan state
  • Network interface statistics

The statistics collected using the ServicePilot agent:

  • Route statistics
  • Domain statistics
  • Transcoding statistics
  • CDRs (used for call quality statistics)

How to install a oracle-sbc resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new oracle-sbc resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the oracle-sbc package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology ORACLE SBC with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

Monitor ORACLE SBC (1/2)

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring