What is Call Quality by Network View?
The ServicePilot Call Quality by Network View package creates multiple views which will be separated by vendors (e.g. Avaya, Cisco, etc.), in a Call Quality by Zone or Network configuration where the "Separate Vendors" option has been selected. This package can also be used to create separate views by Customer Name.
Some of the supported vendors are:
- Alcatel-Lucent
- Avaya
- Cisco
- Microsoft
- Mitel
- Oracle
- Shoretel
How to install a call-quality-by-network-view resource?
- Use your ServicePilot OnPremise installation or a SaaS account.
- Add a new call-quality-by-network-view resource via the web interface (
/prmviewsor/prmresources) or via API (/prmpackagespage), the default ServicePilot agent or another agent will be provisioned automatically.
Details of the call-quality-by-network-view package are located in the
/prmpackagespage of the software.
Benefits
ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.
By correlating the technology CALL QUALITY BY NETWORK VIEW with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.
This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.
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