Voip Monitoring

cisco voice gateway stats VoIP monitoring

What are Cisco Voice Gateway Statistics?

A Cisco Voice Gateway is a device that facilitates the routing of Voice over IP (VoIP) calls to and from traditional analog or digital PSTN (Public Switched Telephone Network) or PBX (Private Branch Exchange) calls. This is often referred to as voice gateway functionality.

Cisco Voice Gateway Statistics are collected to provide comprehensive visibility into the performance of calls routed though a Cisco Voice Gateway device. It can help organizations to manage their voice networks more effectively, optimize performance, and ensure the delivery of high-quality services.

By monitoring these metrics, network administrators can gain insights into the performance of their voice gateway and identify potential issues before they impact service quality. This can help to ensure optimal performance and reliability of the voice gateway, enhancing the quality of voice communication.

How to monitor Cisco Voice Gateway Statistics?

ServicePilot makes it very easy to monitor Cisco Voice Gateway Statistics. Simply configure the SNMP interface of the Cisco Node. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-cisco-voice-gateway-stats package.

The statistics gathered in this way include:

  • Call Active DS0s
  • Total Active Connections
  • Call Rate

How to install a cisco-voice-gateway-stats resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-voice-gateway-stats resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-voice-gateway-stats package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO VOICE GATEWAY STATS with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

Learn more

Free installation in
a few clicks

SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring