cisco unity express VoIP monitoring

What is a Cisco Unity Express?

Cisco Unity Express is a module or advanced integration module developed by Cisco to provide unified voicemail, messaging, fax, and other unified communication features on a single Integrated Services Router (ISR) platform.

By integrating these communication features into a single platform, Cisco Unity Express simplifies the communication infrastructure of an organization, reducing the need for separate devices and systems for each function.

Cisco Unity Express supports a range of features, including Survivable Remote Site Voicemail, which ensures that voicemail services remain available even if the connection to the central site is lost. This makes it a robust and reliable solution for organizations with distributed operations.

How to monitor a Cisco Unity Express?

ServicePilot makes it very easy to monitor a Cisco Unity Express. Simply configure the SNMP interface of the Cisco Unity Express. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-cisco-unity-express package.

The statistics gathered in this way include more than 45 indicators such as:

• Cisco Unity Express Mailbox
  • Greeting Type
  • Mailbox Is Enable
  • Mailbox Is Busy
  • Mailbox MWI Is Activated...
• Cisco Unity Express System Information
  • Call Processing Ports
  • Calls In Progress
  • Personal Mailboxes
  • General Delivery Mailboxes...

How to install a cisco-unity-express resource?

1. Use your ServicePilot OnPremise installation or a SaaS account.
2. Add a new cisco-unity-express resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-unity-express package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO UNITY EXPRESS with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.