VoIP monitoring
with the MITEL package

ServicePilot voip-mitel

What is Mitel?

Mitel is a company specialized in VoIP and UC solutions. Mitel acquired Aastra Technologies Limited in 2013.

The Mitel 5000 solution is an Enterprise IP Telephony software application that supports all common protocols (SIP, Wi-Fi, H323), CTI, unified administration application interfaces and more voice features.

The IntelliGate is the Mitel Gateway that allows interconnecting multiple sites over IP to use the internal network Voice functionalities.


The ServicePilot Mitel package collects information for Mitel Call Servers and Gateways.

The Mitel package uses SNMP to query Mitel Call Servers and Gateways. Standalone Call Servers, Clustered Call Servers and Gateways can be queried. The statistics gathered in this way include:

  • Link Connection Status
  • Service status
  • Hardware and software status
  • CPU, Memory and Disk utilization for each Call Server or Gateway
  • Network interface statistics

The Mitel package also configures the ServicePilot Agent to obtain Mitel Trunk statistics by processing Ticktel information. Details collected include Trunk call counts by type and direction.

The Mitel package will also configure the ServicePilot Agent to collect Mitel RTCP-XR provided data. These details are used as the basis for call statistics and call quality statistics.