shoretel VoIP monitoring

What is ShoreTel VoIP ?

ShoreTel, Inc. (now Mitel) was a telecommunications vendor providing unified communications infrastructure and phone system applications for businesses. ShoreTel's solutions were designed to simplify communication and collaboration within businesses, helping to increase productivity and efficiency.

ShoreTel's VoIP infrastructure provided a comprehensive suite of tools for voice, video, and text communication, allowing businesses to manage all their communication needs in one place. It offered a range of features designed to improve the quality and reliability of voice communication, including advanced call routing, call recording, and voice mail functionality.

Key features of ShoreTel's VoIP infrastructure included:

• Unified Communications: ShoreTel's solutions integrated voice, video, and text communication into a single platform, improving collaboration and productivity.
• Advanced Call Routing: ShoreTel's VoIP infrastructure provided advanced call routing capabilities, ensuring that calls were directed to the appropriate person or department.
• Call Recording and Voice Mail: ShoreTel's solutions included call recording and voice mail functionality, allowing businesses to keep records of calls and ensure that no calls were missed.

How to monitor ShoreTel VoIP?

ServicePilot makes it very easy to monitor ShoreTel VoIP. Simply configure the SNMP interface of the ShoreTel HQ Server. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-shoretel package.

The statistics gathered in this way include:

• System information
• Service status
• CPU, Memory, Process and Disk utilization
• Network interface statistics

How to install a shoretel resource?

1. Use your ServicePilot OnPremise installation or a SaaS account.
2. Add a new shoretel resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the shoretel package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology SHORETEL with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.