POLY RMX VoIP monitoring

What is a Poly RMX?

Poly RealPresence Collaboration Server (RMX) Series is a MCU platform manufactured by Poly. This MCU is the central component of a Poly videoconferencing platform, integrating multiple elements in one solution. It includes a gatekeeper, ISDN functionality, calendar, SIP and H.323 support.

The Poly RMX is designed to provide high-quality, reliable video conferencing capabilities. It supports a wide range of video and audio codecs, ensuring compatibility with a variety of devices and networks.

Key features of the Poly RMX include:

  • High-Quality Video Conferencing: The RMX provides high-quality, reliable video conferencing capabilities, improving collaboration and communication within the organization.
  • Support for Multiple Codecs: The RMX supports a wide range of video and audio codecs, ensuring compatibility with a variety of devices and networks.
  • Integrated Gatekeeper and ISDN Functionality: The RMX includes a gatekeeper and ISDN functionality, providing a comprehensive solution for video conferencing needs.

How to monitor a Poly RMX?

ServicePilot makes it very easy to monitor a Poly RMX. Simply configure the SNMP interface of the Poly RMX. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-poly-rmx package.

The statistics gathered in this way allow you to analyze:

  • Server and hardware
  • Calls and Conferences
  • VoIP Signaling

How to install a poly-rmx resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new poly-rmx resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the poly-rmx package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology POLY RMX with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

Free installation in a few clicks