Voip Monitoring

cisco unity VoIP monitoring

What is a Cisco Unity?

Cisco Unity Connection, often simply referred to as Cisco Unity, is a solution developed by Cisco to manage voice messages across multiple platforms. It allows users to access and manage their voice messages through various methods, including email, web clients, mobile devices, instant messaging, or desktop clients.

Cisco Unity provides a unified messaging platform that integrates with various email systems and provides a consistent user interface across different devices. This allows users to access their voice messages wherever they are, using the device that is most convenient for them.

In addition to voice messaging, Cisco Unity also provides other unified communication features, such as call routing, automated attendant, and speech recognition, enhancing the communication capabilities of organizations.

How to monitor a Cisco Unity?

ServicePilot makes it very easy to monitor a Cisco Unity. Simply configure the SNMP interface of the Cisco Unity. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-cisco-unity package.

The monitoring statistics gathered in this way include more than 35 metrics such as:

  • Cisco Unity Global Information
    • unityServerState
    • Active Ports
    • Port Usage
    • VMI Subscriber License Usage...
  • Cisco Unity Port
    • Answering Calls
    • Trap Connection...

How to install a cisco-unity resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-unity resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-unity package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO UNITY with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

Monitor CISCO UNITY (1/2)

Monitor CISCO UNITY (2/2)

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring