How to monitor CISCO CMS VoIP


What is Cisco CMS?

Cisco CMS (Cisco Meeting Server) brings premises-based video, audio, and web communication together to meet the collaboration needs of the modern workplace. It works with third-party devices, and provides an enjoyable and intuitive user experience. It also scales easily.

Cisco CMS monitoring

ServicePilot monitors Cisco Meeting Servers by gathering metrics from web API requests.

This package automatically configures the ServicePilot Agent in order to monitor availability and performance of Cisco Meeting Servers.

The statistics gathered in this way include:

  • System audio and video bandwidth usage
  • Alarms
  • Conferences
  • Terminals


  • Network Flows - It is necessary to ensure network connectivity between ServicePilot and the monitored device.

    • TCP/443 (HTTPS): Between ServicePilot Agent and Cisco Meeting Server
  • Third Party Configuration

    • CMS credentials to access the web APIs


Before adding a resource to monitor, make certain that all pre-requisites are in place.

Follow the documentation to add a resource to ServicePilot.

Key field notes

  1. General tab:
    1. IP address/FQDN: Specify the IP address, host name or FQDN for the server, as resolvable by the machine on which ServicePilot Agent is running
    2. ICMP Ping: Include ICMP Ping reachability and latency
    3. Username: CMS API username
    4. Password: CMS API password
    5. Use a Web Proxy: Use a web proxy if it's required to reach the web server specified in the URL
    6. Proxy IP address: Set the web proxy IP address to use
    7. Proxy Port: Set the web proxy IP port number to use
    8. Use Proxy Authentication: Use proxy authentication if the web proxy requires login credentials
    9. Proxy Login: Username required by the proxy
    10. Proxy Password: Password for the proxy user
    11. Proxy Domain: If the web proxy requires a domain for the proxy user id then set this domain name

In the Policies tab, specify the policy or policies to apply to the resource.


Object TypeLicense object ConsumedCondition
Cisco Meeting Server Status1
Cisco Meeting Server Alarms1
Cisco Meeting Server Conferences1
Cisco Meeting Server Terminals1

How to install a cisco-cms resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-cms resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-cms package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO CMS with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore ourplans or contact us to find what works best for you.

Free installation in a few clicks