genesys configuration server VoIP monitoring

What is a Genesys Configuration Server?

The Genesys Framework consists of five layers. In sophisticated configurations using Management Layer functionality, each layer depends on the layers below it to work properly. The lower layer, Configuration Layer, processes and stores all the data required for running Genesys solutions in a particular environment. It notifies any configuration changes and controls user access to a solution's functions and data.

The Genesys Configuration Server is a critical component of the Genesys Framework. It provides a centralized repository for configuration data, ensuring that all Genesys applications and components have consistent and up-to-date configuration information.

Key features of the Genesys Configuration Server include:

• Centralized Configuration Data: The Configuration Server provides a centralized repository for configuration data, ensuring that all Genesys applications and components have consistent and up-to-date configuration information.
• Change Notification: The Configuration Server notifies Genesys applications and components of any changes to configuration data, allowing them to adapt to changes in real time.
• Access Control: The Configuration Server controls access to configuration data, ensuring that only authorized users and applications can modify configuration settings.

How to monitor a Genesys Configuration Server?

ServicePilot makes it very easy to monitor a Genesys Configuration Server. Simply configure the SNMP interface of the Genesys Configuration Server. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-genesys-configuration-server package.

The statistics gathered in this way include:

• Genesys Call Control Platform
  • Connections
  • Dialogs
  • Conferences
  • Participants & sessions...
• Genesys Media Control Platform
  • Inbound & outbound sessions
  • Recognition Sessions
  • Synthesis sessions
• Genesys PSTN Call Media Statistics
  • Inbound & outbound calls
  • TDM Calls
  • SIP Calls
• Genesys Speech Server
  • Events
  • MRCP Sessions
  • MRCP Requests
• Host, Application Servers, Solutions...

How to install a genesys-configuration-server resource?

1. Use your ServicePilot OnPremise installation or a SaaS account.
2. Add a new genesys-configuration-server resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the genesys-configuration-server package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology GENESYS CONFIGURATION SERVER with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.