How to monitor CISCO UIC VoIP

What is Cisco UIC?

The Cisco Unified Intelligence Center, often simply called Cisco UIC is an information portal where Contact Center reports and dashboards can be developed and shared.

Cisco UIC monitoring

This package is designed to monitor a Cisco UIC using SNMP.

This package automatically configures the ServicePilot Agent to collect statistics from a Cisco Unified Intelligence Center on which SNMP service has been installed and configured.

The statistics gathered in this way include data for UIC Datasources and Thread Pool.


How to install a cisco-uic resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-uic resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-uic package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO UIC with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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