VoIP monitoring
How to monitor CISCO-UIC?


ServicePilot voip-cisco-uic




What is Cisco UIC?

The Cisco Unified Intelligence Center, often simply called Cisco UIC is an information portal where Contact Center reports and dashboards can be developed and shared.

Cisco UIC monitoring

This package is designed to monitor a Cisco UIC using SNMP.

This package automatically configures the ServicePilot Manager to collect statistics from a Cisco Unified Intelligence Center on which SNMP service has been installed and configured.

The statistics gathered in this way include data for UIC Datasources and Thread Pool.