cisco uic VoIP monitoring

What is a Cisco UIC?

The Cisco Unified Intelligence Center (Cisco UIC) is an information portal where Contact Center reports and dashboards can be developed and shared. It provides a centralized location for data collection, analysis, and distribution, enabling organizations to gain insights into their contact center operations.

With Cisco UIC, organizations can create custom reports and dashboards that provide real-time and historical data on various aspects of their contact center operations. This can include data on call volumes, service levels, agent performance, and more.

By providing a comprehensive view of contact center operations, Cisco UIC can help organizations identify trends, spot potential issues, and make informed decisions to improve their service delivery.

How to monitor a Cisco UIC?

ServicePilot makes it very easy to monitor a Cisco UIC. Simply configure the SNMP interface of the Cisco UIC. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-cisco-uic package.

The statistics gathered in this way include data for UIC Datasources and Thread Pool.

How to install a cisco-uic resource?

1. Use your ServicePilot OnPremise installation or a SaaS account.
2. Add a new cisco-uic resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-uic package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO UIC with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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