Voip Monitoring

audiocodes gateway VoIP monitoring

What is an AudioCodes Gateway?

An AudioCodes Gateway provide digital and analog media features to integrate TDM PBXs and PSTN providers. They are designed to facilitate the transition from traditional telephony systems to VoIP by providing connectivity between TDM, analog, and IP networks.

AudioCodes Gateways are known for their reliability, scalability, and advanced features, such as fax configurations and other TDM to SIP migration functionalities. They can be used in a variety of network configurations and are compatible with a wide range of PBX systems and SIP-based VoIP solutions.

How to monitor AudioCodes Gateways?

ServicePilot makes it very easy to monitor an AudioCodes Gateway. Simply configure the SNMP interface of the AudioCodes Gateway. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-audiocodes-gateway package.

The monitoring statistics gathered in this way include:

  • System information
  • Channel and trunk counts
  • RTP session and trunk usage
  • Fan status
  • Power supply status

How to install a audiocodes-gateway resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new audiocodes-gateway resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the audiocodes-gateway package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology AUDIOCODES GATEWAY with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.




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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring