What is Cisco CVP?
The Cisco Unified Customer Voice Portal, often simply called Cisco CVP is an Intelligent interactive-voice-response (IVR) and call control system, used as a standalone IVR or transparently integrate with a contact center.
Cisco CVP monitoring
This package is designed to monitor Cisco CVP using SNMP.
This package automatically configures the ServicePilot Agent to collect statistics from a Cisco Unified Customer Voice Portal on which SNMP service has been installed and configured.
The statistics gathered in this way include:
- SIP Service
- IVR Service
- ICM Service
- Reporting Service
- H323 Service
- VXML Service