cisco call manager subscriber VoIP monitoring

What is Cisco Call Manager Subscriber?

The Cisco Unified Communications Manager is a powerful, scalable solution for managing voice and video communications in a business environment. It supports a wide range of features, including call routing, call handling, conferencing, and more.

Key features of the Cisco Call Manager include:

• Scalability: Can support large, complex networks with thousands of users and devices.
• Advanced Features: Supports a wide range of features, including call routing, call handling, conferencing, and more.
• Integration Capabilities: Can be integrated with other Cisco and third-party solutions, enabling businesses to create a unified, end-to-end communication solution.

A Cisco Call Manager Subscriber is a server in a CUCM cluster that receives a replicated copy of the database from the Publisher. The Subscriber uses this database to provide call processing services and to register devices.

Subscribers are essentially read-only copies of the Publisher. They cannot make changes to the database, but they can process calls and register devices based on the information in the database. This allows the load of call processing and device registration to be distributed across multiple servers, improving the scalability and reliability of the cluster.

If a Subscriber goes down, the impact on the cluster is typically less severe than if the Publisher goes down. Calls in progress on the Subscriber will be dropped, but new calls can be processed by other Subscribers in the cluster.

The ServicePilot Cisco Call Manager Subscriber package collects information for the Cisco Unified Communications Managers Subscriber component. This includes data on call volume, call duration, call quality, and more, providing detailed insights into the performance of the Cisco Call Manager system.

How to monitor Cisco Call Manager Subscriber?

ServicePilot uses a combination of SNMP and the ServicePilot Agent to fully monitor Cisco Call Manager Subscriber. With only minimal configuration required on target device, ServicePilot can monitor Subscriber components. A resource of the voip-cisco-call-manager-subscriber package then needs to be added via the ServicePilot web interface.

The statistics collected via SNMP include:

• System information
• CPU, Memory, Process and Disk utilization
• Network interface statistics

The statistics collected using the ServicePilot agent via Cisco AXL connections depend on the device type:

• Publisher
  • License Information
  • Locations
  • SIP Devices
  • CDRs (used for call quality statistics)
• Subscriber
  • Call Activity
  • Registered Devices
  • H323 Gateways
  • GateKeeper Gateways
  • Database Replication
  • Conferences
  • MGCP Gateways
  • Channel Activity

How to install a cisco-call-manager-subscriber resource?

1. Use your ServicePilot OnPremise installation or a SaaS account.
2. Add a new cisco-call-manager-subscriber resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-call-manager-subscriber package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO CALL MANAGER SUBSCRIBER with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.