VoIP monitoring
How to monitor CISCO-CALL-MANAGER-SUBSCRIBER?


ServicePilot voip-cisco-call-manager-subscriber




What is Cisco Call Manager Subscriber?

The ServicePilot Cisco Call Manager Subscriber package collects information for Cisco Unified Communications Managers Subscriber component.

Cisco Call Manager Subscriber monitoring

The Cisco Call Manager Subscriber package uses SNMP to query Cisco Unified Communications Managers Subscriber component.

The statistics gathered in this way include:

  • System information
  • CPU, Memory, Process and Disk utilization
  • Network interface statistics

The Cisco Call Manager Subscriber package also configures the ServicePilot Agent to obtain Cisco Unified Communications Manager inventory and performance details using Cisco AXL connections. Details collected include:

  • Call Activity
  • Registered Devices
  • H323 Gateways
  • GateKeeeper Gateways
  • Database Replication
  • Conferences
  • MGCP Gateways
  • Channel Activity

The Cisco Call Manager Subscriber package will also configure the ServicePilot Agent to enable an FTP server, to which CDR and CMR records are to be transferred by the CUCM on a schedule. These details are used as the basis for call statistics and call quality statistics.

The Cisco Call Manager Subscriber package can also check Cisco Disaster Recovery files. The files will be copied from the backup server defined to an empty local directory using SFTP. ServicePilot Manager will then monitor the state of the backup. Ticking the Summary checkbox will also provide summary information for all Cisco servers that are being backed-up.