call quality by zone or network VoIP monitoring

What is Call Quality by Zone Or Network?

The Call Quality by Zone Or Network package provides a comprehensive solution for monitoring the quality of VoIP calls across different zones or networks. It collects and analyzes a wide range of data, including call volume, call duration, and call quality metrics, providing detailed insights into the performance of the VoIP system.

This package is designed to help businesses identify and resolve any issues that may be affecting call quality, ensuring a high-quality, reliable communication experience for users. It supports a wide range of VoIP systems and can be customized to meet the specific needs of any organization.

Key features of the ServicePilot Call Quality by Zone Or Network package include:

• Comprehensive Monitoring: Collects and analyzes a wide range of data, providing detailed insights into the performance of the VoIP system.
• Issue Identification: Helps businesses identify and resolve any issues that may be affecting call quality.
• Customizable: Can be customized to meet the specific needs of any organization.
• Wide Compatibility: Supports a wide range of VoIP systems.

How to monitor Call Quality by Zone Or Network?

ServicePilot makes it easy to categorise collected VoIP Call Quality Statistics by zone or network based on the IP addresses. This is done via a simple XML file containing the definitions of the zones with the IP addresses or pools of IP addresses to include or exclude from the zones.

A resource of the voip-call-quality-by-zone-or-network package, along with the XML file, then needs to be added via the ServicePilot web interface. Statistics can be further categorised by vendor or merged all together.

The statistics gathered in this way by zone or network include:

• Calls (Good, Average, Bad, Other)
• Call Rates (Good, Average, Bad, Other)
• Call Types (Incoming, Outgoing, Internal)
• Call MOS

How to install a call-quality-by-zone-or-network resource?

1. Use your ServicePilot OnPremise installation or a SaaS account.
2. Add a new call-quality-by-zone-or-network resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the call-quality-by-zone-or-network package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CALL QUALITY BY ZONE OR NETWORK with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.