How to monitor CISCO VCS VoIP

What is Cisco VCS?

The Cisco TelePresence Video Communication Server (VCS) is a Cisco solution for video conferencing.

A VCS includes a Control Application function as well as an H.323 Gatekeeper and a SIP Controller (Proxy Registrator).

Cisco VCS monitoring

The ServicePilot Cisco TelePresence Video Communication Server package collects information to monitor Cisco VCSs.

The Cisco TelePresence Video Communication Server package configures the ServicePilot Agent to obtain Cisco VCS inventory and performance details using Cisco HTTP GET connections.

Details collected depend on the device type:

  • Temperature, Voltage, Fan Status
  • Calls
  • System
    • Current Registrations
    • Total Registrations
    • Total TURN Usage
    • Total Traversal Calls
    • Total Non-Traversal Calls
    • Total Collaboration Edge Calls...
  • Zones
    • Status
    • Active Peers
    • Bandwidth Local Usage
    • Bandwidth Cluster Usage
    • Calls...

How to install a cisco-vcs resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-vcs resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-vcs package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO VCS with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore ourplans or contact us to find what works best for you.

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