Voip Monitoring

cisco call manager im VoIP monitoring

What is Cisco Call Manager IM?

Cisco Call Manager IM provides Instant Messaging and Presence services in the CCM solution. Availability, calendar and text conferences are also handled by these services.

These services may be installed on multiple servers depending on the scale and reduncancy of the deployment.

How to monitor Cisco Call Manager IM?

ServicePilot queries Cisco Call Manager Publishers using AXL to obtain key instant messaging and presence counters. Only minimal configuration required to include instant messaging and presence counters once a Cisco Call Manager Publisher is provisioned in ServicePilot.

The statistics collected using the ServicePilot agent via Cisco AXL connections depend on the device type:

  • Cisco XCP WebCM

    • WebCM Connected sockets
    • Connected sockets
  • Cisco CCM Replication

    • Space used
    • Replication queue depth
    • Replication state
  • Cisco JSM IM

    • Session Pkts out
    • Session Pkts in
    • Sessions
  • Cisco SIP Federation

    • XCP Subscriptions in
    • XCP Subscriptions out
    • Proxy Idle workers
    • Proxy Invite in
    • Proxy Message in
    • Proxy Notify in
    • XCP Invite in
    • XCP Invite out
    • XCP Message in
    • XCP Message out
    • XCP Notify in
    • XCP Notify out
    • Proxy Subscribe in
    • Proxy TCP requests in

How to install a cisco-call-manager-im resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-call-manager-im resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-call-manager-im package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO CALL MANAGER IM with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring