How to monitor SONUS VX SERIES VoIP


What is Sonus VX Series?

VX (Voice Exchange) Series platform is a voice over IP (VoIP) switch solution provided by Ribbon Communications (previously NET and Sonus). The VX Series is an integrated multi-service voice switch with gateway features.

The voice exchange solution provides interoperability with existing PBX and IP PBX systems while conformance to VoIP signaling and call control standards, such as SIP and H.323, guarantees interoperability within heterogeneous VoIP deployments.

Sonus VX Series monitoring

The ServicePilot Sonus VX Series package collects Sonus VX Series Secure Voice Exchange statistics.

This package automatically configures the ServicePilot Agent to collect statistics from Sonus VX Series on which SNMP Service has been configured. The statistics gathered in this way include Peer reachability statistics and status.

The Sonus VX Series package also uses a Telnet CLI connection to query Sonus VXs. The statistics gathered in this way include:

  • System information
  • Memory usage
  • Call statistics
  • Trunk usage

How to install a sonus-vx-series resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new sonus-vx-series resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the sonus-vx-series package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology SONUS VX SERIES with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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