Voip Monitoring

sonus vx series VoIP monitoring

What is Sonus VX Series?

VX (Voice Exchange) Series platform is a voice over IP (VoIP) switch solution provided by Ribbon Communications (previously NET and Sonus). The VX Series is an integrated multi-service voice switch with gateway features.

The voice exchange solution provides interoperability with existing PBX and IP PBX systems while conformance to VoIP signaling and call control standards, such as SIP and H.323, guarantees interoperability within heterogeneous VoIP deployments.

How to monitor Sonus VX Series?

ServicePilot uses a combination of SNMP and the ServicePilot Agent to fully monitor Sonus VX Series with only minimal configuration required on target device. A resource of the voip-sonus-vx-series package then needs to be added via the ServicePilot web interface.

The statistics collected via SNMP include Peer reachability statistics and status.

The statistics collected using the ServicePilot agent via a Telnet CLI connection include:

  • System information
  • Memory usage
  • Call statistics
  • Trunk usage

How to install a sonus-vx-series resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new sonus-vx-series resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the sonus-vx-series package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology SONUS VX SERIES with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring