Voip Monitoring

avaya aes VoIP monitoring

What is Avaya AES?

Avaya Aura Application Enablement Services, often referred to as Avaya AES, is a software solution that provides telephony APIs and web services. It exposes the communication features of the Avaya platform, enabling developers to integrate Avaya's communication capabilities into their applications.

Avaya AES is a key component of Avaya's Unified Communications and Contact Center solutions.

How to monitor Avaya AES?

ServicePilot makes it very easy to monitor Avaya AES. Simply configure the SNMP interface of the Avaya AES. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-avaya-aes package.

The statistics gathered in this way include:

  • System information
  • CPU, Memory and Disk utilization
  • Definity LAN Gateway service status
  • Transport Layer service status
  • AEP Link status and messaging usage
  • Device Media Call Control service status, license, session, device and memory usage
  • TSAPI service status license, link, clients, memory and stream usage
  • Network interface statistics

How to install a avaya-aes resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new avaya-aes resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the avaya-aes package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology AVAYA AES with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring