Voip Monitoring

sonus sbc 5000 VoIP monitoring

What is a Sonus SBC 5000?

SBC 5000 platform is a voice over IP (VoIP) session border controller solution provided by Ribbon Communications (previously Sonus). It delivers security, high availability and interoperability in heterogeneous VoIP environments. The SBC 5000 also features built-in Survivable Branch Appliance functionality, so calls go through even if the wide area network goes down.

The SBC series offers service integration of Unified communications to branch offices. By supporting a variety of protocols, advanced security, and codec transcoding, the SBC series enables a distributed enterprise to implement interoperable Unified communications across the enterprise.

How to monitor a Sonus SBC 5000?

ServicePilot makes it very easy to monitor a Sonus SBC 5000. Simply configure the SNMP interface of the Sonus SBC 5000. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-sonus-sbc-5000 package.

The statistics gathered in this way include:

  • System information and memory usage
  • CPU usage
  • Fan speed
  • Power supply status and faults
  • Disk partition usage
  • Component sync status
  • DSP usage
  • Zone usage
  • Interface usage
  • Trunk status, usage and faults

How to install a sonus-sbc-5000 resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new sonus-sbc-5000 resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the sonus-sbc-5000 package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology SONUS SBC 5000 with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring