Voip Monitoring

cisco gateway VoIP monitoring

What is a Cisco VoIP Gateway?

A Cisco VoIP Gateway is a device that facilitates the routing of Voice over IP (VoIP) calls to and from traditional analog or digital PSTN (Public Switched Telephone Network) or PBX (Private Branch Exchange) calls. This is often referred to as voice gateway functionality.

The VoIP Gateway serves as a bridge between the digital world of IP networks and the analog or digital world of traditional telephony. It converts the digital signals used in VoIP calls into analog or digital signals that can be understood by traditional telephony equipment, and vice versa.

By using a VoIP Gateway, businesses can take advantage of the benefits of VoIP, such as lower call costs and improved scalability, while still being able to use their existing telephony infrastructure.

How to monitor Cisco VoIP Gateways?

ServicePilot makes it very easy to monitor a Cisco VoIP Gateway. Simply configure the SNMP interface of the Cisco VoIP Gateway. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-cisco-gateway package.

The statistics gathered in this way include:

  • Trunk Usage form ISDN or CAS Channel interface
  • ISDN Calls
  • ISDN Line status
  • Network Interface statistics

How to install a cisco-gateway resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-gateway resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-gateway package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO GATEWAY with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring