Voip Monitoring

skype front end roles VoIP monitoring

What is Skype For Business Front-End Roles?

The Front-End Role is the central role in the Skype unified communications environment and performs many of the core functions of Skype for Business. A Front-End pool consists of several identically configured Front-End servers that work together to provide Skype services to a common group of users.

Skype for Business Front-end roles provide the main unified communications features of the platform:

  • User authentication
  • Presence
  • Address book services
  • Instant Messaging
  • Conferencing and conferences (if deployed)
  • Application hosting, for both applications included with Skype for Business (such as Conferencing Attendant or Response Group application), and 3rd party applications
  • Web components
  • Monitoring
  • Archiving (if deployed)

Skype For Business Front-End Roles monitoring

The ServicePilot Skype For Business Front End Roles package collects Front-End Role or pool statistics.

This package automatically configures the ServicePilot Agent to collect statistics from Skype For Business Front-End Roles using WMI. It discovers and provides statistics for each Front-End role depending on the services running on the server.

The statistics gathered in this way include detailed metrics for:

  • Front-End Web Components Health Counters
  • Front-End Server statistics
  • Front-End Conferencing Health Counters
  • Front-End MCUs Health Counters
  • Front-End Application Sharing Multipoint Conferencing Unit Counters
  • Front-End Audio-Video Multipoint Conferencing Unit Counters
  • Front-End Data Multipoint Conferencing Unit Counters
  • Front-End Instant Messaging Multipoint Conferencing Unit Counters...

How to install a skype-for-business-front-end-roles resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new skype-for-business-front-end-roles resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the skype-for-business-front-end-roles package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology SKYPE FRONT END ROLES with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring