Voip Monitoring

alcatel oxe VoIP monitoring

What is Alcatel OXE?

Alcatel OXE, also known as Omni PCX Enterprise, is a PBX platform developed by Alcatel-Lucent for enterprise VoIP communications. It provides a wide range of features and capabilities to support modern business communication needs, including call routing, voicemail, call recording, and more.

Alcatel OXE is known for its robustness, scalability, and flexibility, making it a popular choice for businesses of all sizes. It supports a variety of communication channels, including voice, video, and instant messaging, and can be integrated with other business applications for enhanced functionality.

The Alcatel OXE platform is designed to support both on-premises and cloud-based deployments, providing businesses with the flexibility to choose the deployment model that best fits their needs. It also supports a variety of endpoint devices, including IP phones, softphones, and mobile devices, allowing users to communicate in the way that's most convenient for them.

Key features of Alcatel OXE include:

  • Unified Communications: Integration with email, calendar, and contact management systems for a seamless communication experience.
  • Mobility: Support for mobile devices allows users to stay connected from anywhere.
  • Security: Built-in security features help protect against threats and ensure the privacy and integrity of communications.
  • Scalability: The platform can easily scale to support growing businesses, from small offices to large enterprises.

How to monitor Alcatel OXE?

ServicePilot uses a combination of SNMP and the ServicePilot Agent to fully monitor Alcatel OXE. With only minimal configuration required on target server, ServicePilot can monitor stand-alone or cluster systems and even spatially redundant systems with virtual IP addresses. A resource of the voip-alcatel-oxe package then needs to be added via the ServicePilot web interface.

The statistics collected via SNMP include:

  • Service status
  • Conference, DSP and CAC usage per IP Domain
  • SIP and other set registration counts
  • CPU, Memory and Disk utilization for each Call Server
  • Network interface statistics

The statistics collected using the ServicePilot agent via Telnet/SSH include:

  • Trunk Cards
  • Infrastructure Cards
  • PCS Cards
  • Links
  • DECT Cards
  • Phone Reboots
  • CDRs (used for call quality statistics)

How to install a alcatel-oxe resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new alcatel-oxe resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the alcatel-oxe package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology ALCATEL OXE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring