Voip Monitoring

cisco mcu VoIP monitoring

What is a Cisco MCU?

The Cisco TelePresence MCU (Multipoint Control Unit) MSE Series is a multimedia conferencing bridge designed for large enterprise Cisco TelePresence environments. It's a chassis-based solution that provides a platform for video, audio, and web communication.

The MCU is responsible for managing multiple video feeds in a conference, mixing them together into a single composite video that is sent to each participant. This allows all participants to see each other simultaneously, creating a more immersive and interactive conferencing experience.

The Cisco MCU supports a wide range of video resolutions and codecs, ensuring high-quality video conferencing across a variety of devices and network conditions. It also provides advanced features such as continuous presence, voice-activated switching, and customizable layouts.

How to monitor a Cisco MCU?

ServicePilot makes it easy to monitor the Cisco TelePresence MCU with no configuration required on the target device. Simply add a resource from the ServicePilot voip-cisco-mcu package to your monitoring environment and ServicePilot automatically collects Cisco MCU inventory and performance details using Cisco XML-RPC connections.

The statistics gathered in this way for each Cisco TelePresence MCU System include:

  • Shutdown Status
  • Reboot Required
  • Finished Booting
  • Media Resources
  • CPU Load
  • Media Load
  • Audio Load
  • Video Load
  • Fan Status
  • Temperature Status
  • RTC Battery Status
  • Voltages Status
  • Operational Status
  • Conferences
  • Participants

How to install a cisco-mcu resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-mcu resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-mcu package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO MCU with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring