microsoft teams by zone VoIP monitoring

What is Microsoft Teams by Zone?

The Microsoft Teams by Zone package provides summary metrics for Microsoft Teams calls between zones uploaded to the Microsoft CQD dashboards. Call and media stream counts are provided for good and bad calls with counts of call failures by category. The averages of the maximum reported MOS, jitter, packet loss and round trip time by zone are also collected.

By analyzing the call volumes and failure counts an indication of the types of errors that occur can be associated with particular inter-zone communication. Drill-down to individual call details can be performed in the Microsoft CQD dashboards if required.

How to monitor Microsoft Teams by Zone?

ServicePilot makes it easy to visualize Microsoft Teams call quality categorized between zones. This is done via API calls to the Microsoft CQD Dashboards.

The statistics gathered in this way by zone or network include:

• Calls
• Call failures
• Media streams
• Media stream failures
• Hardware failures
• PSTN calls
• Average Max MOS, Jitter, Packet loss and RTT

How to install a microsoft-teams-by-zone resource?

1. Use your ServicePilot OnPremise installation or a SaaS account.
2. Add a new microsoft-teams-by-zone resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the microsoft-teams-by-zone package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology MICROSOFT TEAMS BY ZONE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.