How to monitor POLY RPAD VoIP

What is Poly RPAD?

Poly RealPresence Access Director (RPAD) Series is a secure routing platform manufactured by Poly. It provides users and remote workers access to Poly video and collaboration services from within and beyond a firewall.

Poly RPAD monitoring

The ServicePilot Poly RPAD package collects Poly RPAD statistics.

This package automatically configures the ServicePilot Agent to collect statistics from Poly RPAD on which SNMP Service has been configured.

The statistics gathered in this way allow you to monitor:

  • Server
  • Calls
  • VoIP Signaling

How to install a poly-rpad resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new poly-rpad resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the poly-rpad package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology POLY RPAD with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore ourplans or contact us to find what works best for you.

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