What is Avaya Aura Presence Services?

Avaya Aura presence services is the UC presence feature of the Avaya Aura Platform, enabling users to more effectively reach the people they need with presence status information across different sources and business environments.

Avaya Aura Presence Services monitoring

This package is designed to collect the Avaya Aura Presence Services XCP Component Status in order to monitor the the Avaya presence component operational status.


How to install a avaya-aura-presence-services resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new avaya-aura-presence-services resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the avaya-aura-presence-services package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology AVAYA AURA PRESENCE SERVICES with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore ourplans or contact us to find what works best for you.

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