Voip Monitoring

cisco call manager standalone VoIP monitoring

What is Cisco Call Manager Standalone?

The Cisco Unified Communications Manager is a powerful, scalable solution for managing voice and video communications in a business environment. It supports a wide range of features, including call routing, call handling, conferencing, and more.

Key features of the Cisco Call Manager include:

  • Scalability: Can support large, complex networks with thousands of users and devices.
  • Advanced Features: Supports a wide range of features, including call routing, call handling, conferencing, and more.
  • Integration Capabilities: Can be integrated with other Cisco and third-party solutions, enabling businesses to create a unified, end-to-end communication solution.

A Cisco Call Manager Standalone is a single server setup where the server acts as both the Publisher and Subscriber. In this setup, the server maintains the database of configuration information and also handles call processing and device registration.

A standalone setup can be suitable for smaller deployments where the load of call processing and device registration is not too high. However, it does not provide the same level of scalability and redundancy as a clustered setup with separate Publisher and Subscriber servers.

In a standalone setup, if the server goes down, all call processing and device registration services will be unavailable until the server is restored. Therefore, it's crucial to have a robust backup and recovery plan in place when using a standalone setup.

The ServicePilot Cisco Call Manager Standalone package collects information for Cisco Unified Communications Managers. This includes data on call volume, call duration, call quality, and more, providing detailed insights into the performance of the Cisco Call Manager system.

How to monitor Cisco Call Manager Standalone?

ServicePilot uses a combination of SNMP and the ServicePilot Agent to fully monitor Cisco Call Manager Standalone. With only minimal configuration required on target device, ServicePilot can monitor Stand-alone or Publisher and Subscriber components. A resource of the voip-cisco-call-manager-standalone package then needs to be added via the ServicePilot web interface.

The statistics collected via SNMP include:

  • System information
  • CPU, Memory, Process and Disk utilization
  • Network interface statistics

The statistics collected using the ServicePilot agent via Cisco AXL connections depend on the device type:

  • Publisher
    • License Information
    • Locations
    • SIP Devices
    • CDRs (used for call quality statistics)
  • Subscriber
    • Call Activity
    • Registered Devices
    • H323 Gateways
    • GateKeeper Gateways
    • Database
    • Conferences
    • MGCP Gateways
    • Channel Activity

How to install a cisco-call-manager-standalone resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new cisco-call-manager-standalone resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-call-manager-standalone package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO CALL MANAGER STANDALONE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring