avaya call statistics VoIP monitoring

What is Avaya Session Manager Call Statistics?

Avaya Aura Session Manager Call Statistics provide detailed information about the calls handled by the Session Manager. This can include data on call volume, call duration, call quality, and more.

This data can be collected by ServicePilot and used to analyze the performance of the Session Manager, identify any issues or bottlenecks, and optimize the configuration for improved reliability.

How to monitor Avaya Session Manager Call Statistics?

ServicePilot makes it easy to monitor Avaya Session Manager Call Statistics with no configuration required on the target device. Simply add an voip-avaya-session-manager-call-statistics package to your monitoring environment and ServicePilot automatically collect CDRs from the Avaya Session Manager using SFTP.

These details are used as the basis for call statistics.

How to install a avaya-session-manager-call-statistics resource?

1. Use your ServicePilot OnPremise installation or a SaaS account.
2. Add a new avaya-session-manager-call-statistics resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the avaya-session-manager-call-statistics package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology AVAYA CALL STATISTICS with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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